FAQ

HOW DO I ORDER?

Please place your order on the "Shop" tab. We tend to sell out very quickly so hit submit as soon as possible!

CAN YOU SHIP MY ORDER?

Unfortunately, we are only offering pickup and delivery at the moment. We hope to ship soon!

DO YOU DELIVER?

Yes! All delivery orders have a $35 minimum. Delivery fees apply and can be found while placing your order. Currently, we can only deliver within 15 miles of Commack. If you have questions about delivery, please contact us.

DO YOU TAKE LARGE ORDERS?

We do! For any orders over one dozen, please send us a message. We ask for five days notice for any large orders.

HOW DO I PAY?

You are welcome to send payment via Venmo (@TheKookieJarLI), Zelle or credit/debit card using the PayPal link. You do not need a PayPal account to pay! Simply click the credit/debit card option and pay using your preferred credit or debit card.

YOU'RE SOLD OUT. HOW CAN I ORDER?

Our cookies tend to sell out very quickly so we recommend turning on Facebook & Instagram post notifications so you know exactly when our batches become available. Once we sell out, we unfortunately cannot take additional orders at that time.

WHEN IS PICKUP?

Pickup is in Commack usually on Fridays. A member of the TKJLI team will send you an email to confirm a pick up day, time and location.

ARE THE COOKIES NUT-FREE?

Most of our cookies are nut-free, aside from any peanut-specific flavored cookies (i.e. Peanut Butter Cup). However, our cookies are made on a site where peanuts and tree nuts are present. We would not recommend ordering if you have a nut allergy.

ARE YOU LICENSED AND INSURED?

Yes!